Return Policy:

Eligibility:
Items must be returned within a specified timeframe (e.g., 30 days) from the date of purchase.
Items must be in their original condition, unused, and with all tags attached.
Non-returnable Items:
Certain items may not be eligible for return due to hygiene reasons (e.g., cosmetics, intimate apparel) or other restrictions (e.g., perishable goods, personalized items).
Return Process:
Customers should initiate the return process through the website or by contacting customer support.
Provide necessary information such as order number, reason for return, and item details.
Return Shipping:
Depending on the reason for return (e.g., defective product, change of mind), the customer may be responsible for return shipping costs.
Instructions for return shipping, including any prepaid labels provided by the company, should be included.
Refunds:
Refunds will be issued to the original payment method once the returned item is received and inspected.
Processing times for refunds may vary but typically occur within a specified timeframe (e.g., 5-10 business days).
Exchange Policy:

Eligibility:
Exchanges are typically allowed for items of the same or similar value.
Like returns, items must be in their original condition with all tags attached.
Exchange Process:
Customers should initiate the exchange process through the website or by contacting customer support.
Provide necessary information such as order number, reason for exchange, and desired replacement item.
Exchange Shipping:
Similar to returns, customers may be responsible for shipping costs associated with exchanging an item.
Instructions for exchange shipping should be provided, including any prepaid labels if applicable.
Exchange Confirmation:
Once the returned item is received and inspected, the exchange will be processed.
Customers may receive confirmation emails with details of the exchange and shipment tracking information if applicable.
Additional Notes:

“Emily Shopping Mall” reserves the right to refuse returns or exchanges that do not meet the specified criteria outlined in the policy.
Special circumstances, such as defective products or shipping errors, may warrant exceptions to the standard policy.
Customers should review the full Return and Exchange Policy on the website for detailed information, including any specific terms and conditions that may apply.